Terms of Service

1. Master Services Agreement (MSA)

This document governs the relationship between Fastam Solutions ("Agency", "We") and the client ("Client", "You"). By engaging our services, including but not limited to AI Automation, Custom Web Development, Chatbot Deployment, and Cloud Architecture, you agree to the terms outlined below.

2. Scope of Work & Deliverables

All projects will be defined by a formal Proposal or Statement of Work (SOW) which details the specific deliverables, timelines, and technical requirements. Fastam Solutions reserves the right to adjust timelines if third-party dependencies (APIs, client-side data, access permissions) cause undue delay.

3. Intellectual Property Rights

Upon final payment, all custom code, automation architectures, deployed workflows, and AI training data specific to your business become your exclusive Intellectual Property (IP). Fastam Solutions retains the right to reuse open-source libraries, generic frameworks, and proprietary background technology tools developed independently of your project.

4. Data Privacy & Confidentiality (NDA)

We treat all client data as strictly confidential. As outlined in our Privacy Policy and Security Standards, we deploy Zero Data Retention (ZDR) endpoints where applicable. Fastam Solutions will not use your proprietary workflows, customer data, or internal correspondence to train public language models.

5. Service Level Agreement (SLA) & Support

For clients on active retainer or subscription plans (e.g., Professional/Enterprise Chatbot hosting), Fastam Solutions guarantees a 99.9% uptime for the AI infrastructure under our direct control. Issues originating from third-party vendor downtime (e.g., OpenAI, AWS, Twilio, n8n cloud) are exempt from this SLA, though we will provide robust error-handling to minimize disruption.

6. Payment Terms

Standard project terms require a 50% initial deposit prior to commencement, with the remaining 50% due upon successful completion of the User Acceptance Testing (UAT) phase. Subscription services (e.g., Chatbots, AI Calling Agents) are billed monthly in advance and can be canceled at any time; however, partial months are non-refundable.

7. Limitation of Liability

Fastam Solutions engineers highly reliable systems, but we cannot be held liable for indirect, incidental, or consequential damages resulting from the use or inability to use our delivered software, especially when integrated with unstable third-party platforms or modified by the Client's internal teams after handover.

8. Contact Legal

For questions regarding enterprise SLAs, custom NDAs, or compliance documentation, please contact our administrative team at: fastamsolutions@gmail.com